For any complaints or technical inquiries, please fill in the following form with sufficient details. Insufficient information may lead to delayed response and resolution.
Company Name *
Contact Person *
Tel
Email *
Main Unit / Model *
Serial Number
1. Questions or phenomena regarding the problem? Provide details for prompt resolution. *
2. Any ERROR MESSAGE shown on the machine?
3. What actions have been taken to solve the problem? How was the result?
4. How often the problem occurs
AlwaysIntermittentLess often
5. Has the connection of all cables/accessories and all settings on the equipment been checked?
6. If possible, provide your assessment of the fault
Please ensure all information is accurate for prompt service. Our support team will respond within 24 hours.
